Cancellation & Refund Policy
Last Updated: 30 October 2026
At Giftchor, customer satisfaction is important to us. We aim to provide a fair and transparent cancellation and refund process for all purchases.
1. Order Cancellation
Customers may request cancellation by contacting our support team as soon as possible after placing an order.
For standard products, cancellation requests can generally be accepted before dispatch.
For personalised or customised products, cancellation requests can generally be accepted before production or customisation has started.
Once a personalised product enters production, cancellation may not be possible unless required by applicable law.
2. How to Request Cancellation
To request cancellation, email giftchor01@gmail.com with:
- Order number
- Customer name
- Registered email address or phone number
- Reason for cancellation
Our team will review your request and confirm the cancellation status.
3. Refund Eligibility
Refunds may be approved in circumstances including:
- An eligible order cancelled before processing or production.
- An order cancelled by Giftchor due to unavailability.
- A product received in a damaged or defective condition.
- An incorrect product delivered.
- A product materially different from its description or agreed customisation.
- An order not delivered within the applicable delivery commitment where a refund is required.
4. Refunds for Personalised Products
Personalised products are made specifically according to the customer’s submitted requirements.
Therefore, change-of-mind refunds may not be available once production has started.
However, customers remain eligible for appropriate remedies where a personalised product is defective, damaged, incorrectly customised due to our error or otherwise fails to meet applicable consumer protection requirements.
5. Refund Processing
Once a refund is approved, Giftchor will initiate the refund to the original payment method, wherever possible.
Refunds are generally expected to reflect within 5–7 business days after initiation, depending on the bank or payment provider.
Applicable statutory or payment-provider requirements will take precedence over these estimates.
6. Refunds for Giftchor-Cancelled Orders
If Giftchor cancels an order due to product unavailability or an inability to fulfil the order, the customer will receive a refund of the amount paid for the cancelled items, including applicable charges.
7. Contact Us
For cancellation or refund assistance:
Giftchor
Email: giftchor01@gmail.com
Phone: +91 6397615002
Website: https://giftchor.com/
